C-Pen Exam Reader 3 Frequently Asked Questions

What is Exam Reader 3?
The C-Pen Exam Reader 3 is a reading pen designed to read printed text aloud for students who have an approved reading support arrangement.

Is the C-Pen Exam Reader 3 a normal consumer device?
No. It is a restricted exam device. It is intentionally limited to the functions needed for permitted reading support.

Can it translate text or provide definitions?
No. The C-Pen Exam Reader 3 is intended to read printed text aloud. Translation, dictionary, definition, and similar assistance should not be available in the exam version.

Does it connect to the internet during an exam?
It should not behave like a normal connected consumer device during exam use. Follow your organisation's instructions for any approved setup or update process.

Can a student use any reading pen in an exam?
No. Only a device and model approved for the relevant exam and support arrangement should be used. Check the device identity before the exam.

How do I check that the software is genuine?
Use the software integrity verification process described in Article 5 of this package. Check the official website address carefully before submitting any information.

Can I update the pen myself?
Only use the approved update method and software intended for the C-Pen Exam Reader 3. If you are unsure, ask your support or operations team before updating.

What should I do if the pen behaves unusually?
Remove it from use, keep it separate from ready-to-use devices, and report the issue to your support team. Do not try to alter the device.

Where can I find formal compliance information?
Start with Article 4 (Compliance and Declaration of Conformity) and then follow the official product documentation for the applicable market.