Troubleshoot your Pen
Find help with scanning, connectivity, charging, updates, and resets.
- Firmware updates for C-Pen Exam Reader
- My C-Pen TS1 does not scan (Windows)
- C-Pen External Reset Instructions
- Battery care for your C-Pen
- Internal Reset Instructions:
- C-Pen Exam Reader 2- External reset instructions
- Troubleshooting - e-pen explore scanner
- C-Pen Reader 3 and C-Pen Lingo 3: Wi-Fi connection and firewall guide
- How to reset your C-Pen
- C-Pen Reader 2 - Roman numerals 1-39 blocked from being read out in Exam Mode
- C-Pen Exam Reader 2 - un-sync word highlighted in Reader app after adding Roman numerals issue in exam mode
- How to update your C-Pen Reader 3 and C-Pen Lingo 3
- WiFi Troubleshooting for C-Pen Reader 3 and C-Pen Lingo 3
- Firmware update - C-Pen Exam Reader 2
- Firmware update - C-Pen Secure Reader 2
- Firmware updates for the C-Pen Reader 3 and C-Pen Lingo 3
- Firmware update - C-Pen Reader 2
- Firmware update - C-Pen Reader
- Firmware update - Lingo Pen
- Firmware update - Reader Pen Secure
- TS1 & C-Pen Core on Windows
- TS1 G2 & C-Pen Core on MAC-OS 13.x+
- C-Pen Reader and Lingo Devices: Operating System Compatibility
- Can I change the battery on a C-Pen?
- How should I store my C-Pen for long periods, like the summer holidays?
- What if my C-Pen Reader 3 or C-Pen Lingo 3 won't connect to Wifi?
- C-Pen Internal reset instructions
- Where can I get more information and support?
- How is the e-pens Explore Scanner powered?