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Can I change the battery on a C-Pen?

Find out whether the battery in a C-Pen can be replaced and what to do if your device is no longer holding a charge.

The battery in a C-Pen is not replaceable by the user. C-Pen devices have a sealed, internal rechargeable battery that cannot be removed or swapped out.

C-Pen devices contain an internal rechargeable battery that is built into the device. If the battery no longer holds a charge, charges inconsistently, or has reached the end of its lifespan, the battery cannot be removed and replaced.

To avoid damage to your device, do not attempt to open the pen or carry out repairs yourself.

 

What Should I Do If My Battery Is No Longer Working?

Before contacting support:

  • Fully charge the device using the supplied USB cable and a compatible USB charger.
  • Check that the charging cable is securely connected.
  • Ensure the charging port is free from dust or debris.
  • Restart the device and test battery performance again.

If the issue persists after completing all steps above, please contact our Customer Support team for further guidance. You can reach us via the Contact Us page on the Scanning Pens website.

Note: If your device is within its warranty period, please mention this when contacting support, as warranty coverage may apply to your fault.

Common Signs of Battery Issues

 

You may have a battery fault if your C-Pen shows one or more of the following symptoms:

  • Does not power on after charging.
  • Powers off unexpectedly during use.
  • Holds charge for a significantly shorter time than normal.
  • Only works while connected to a charger.

Need Further Assistance?

If your C-Pen is no longer operating correctly and troubleshooting has not resolved the issue, please contact our support team via the Contact Us page on the Scanning Pens website.

Please note that our Scanning Pens Repair Service does not cover battery replacement, as the battery is not a replaceable component. However, if you are experiencing a fault with your device, the Repair Service page provides information on the repair options available and how to request an assessment.