How to start a return (step-by-step guide)

You must retain possession of the goods and ensure the goods are kept in the same condition as they were when they were delivered until such time as the goods are either collected by us or delivered back to us by you.

Customers are responsible for the goods until such time they are received and signed for at our premises.

To request a return, please either:

Log in to your Scanning Pens account and visit your order history page. Find the relevant order and then click the "Request a Return" button.

Or

View the Contact us page on our website, then click the Order Related email address. Please send the sales order number and details of the reason for the return.

We shall then send the Returns Instructions to you via email.

Pack all items in their original packaging, complete with all accessories and documentation, and include the "Returns" label you obtained above.

Clearly mark on the outside of the parcel your RMA number. Items returned without an RMA number clearly shown on the outside of the parcel may be refused.

You must ensure you return the parcel via a trackable service as we will not be held responsible for any parcels lost in transit.

Please do not return items directly to our warehouse address. Please send all returns to the address clearly detailed in the provided returns documentation.