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How to start a return (step-by-step guide)

How do I return an item to Scanning Pens?

To return an item to Scanning Pens, you can either use the Request a Return button in your account's order history, or contact us via the Order Related email address on our Contact us page. We will then email you your returns instructions, RMA number, and returns label. Full details on how to pack and send your return are below.

Please keep your items in their original condition and retain them until they have been collected by us or safely received at our premises. Please note that your items remain your responsibility until they have been received and signed for at our premises.

How do I request a return?

To request a return, use one of the following methods:

  • Log in to your Scanning Pens account and visit your order history page. Find the relevant order and click the Request a Return button.
  • View the Contact us page on our website, click the Order Related email address, and send your sales order number along with the reason for the return.

We will then email your returns instructions — including your RMA number and returns label — directly to you.

How do I pack and send my return?

  1. Pack all items in their original packaging, complete with all accessories and documentation, and include the Returns label provided in your returns instructions email.
  2. Clearly mark your RMA number — provided in your returns instructions email — on the outside of the parcel. Items returned without an RMA number clearly marked on the outside may not be accepted.
  3. Send the parcel using a trackable delivery service. Scanning Pens cannot be held responsible for parcels lost in transit.
  4. Send your return to the address specified in your returns instructions email. Please do not send items directly to our warehouse address, as returns sent there cannot be guaranteed to be processed.