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How to Update your C-Pen Exam Reader 3

The C-Pen Exam Reader 3 (C910E) uses the third-generation C-Pen firmware update platform.

Firmware updates are delivered using approved C910E firmware packages and release metadata.

Only firmware specifically designed and signed for the C910E can be installed on the device.

Important: Never attempt to install standard C-Pen Reader 3 (C910R) firmware on a C910E device.

Firmware version numbers and release information are designed to clearly distinguish the C-Pen Exam Reader 3 from C-Pen Reader 3 to prevent accidental installation of the wrong software.

When Should I Update?

Update your device when:

  • An approved C910E firmware release is published
  • Security updates are released
  • Compliance-related changes are required
  • You are instructed to do so by the Scanning Pens or C-Pen Product, Support, or Operations team

Before You Begin

Before starting an update:

  • Charge the device to at least 50%
  • Review any release notes provided with the update
  • If managing multiple devices, test the update on a single device before wider deployment

            Updating the Device (OTA)

            The C-Pen Exam Reader 3 supports approved OTA firmware updates using C910E firmware packages and release metadata.

            1. Turn on the pen.
            2. Connect using the approved update connection method.
            3. Press and hold the Update button for three seconds.
            4. The device will perform an integrity check on the installed firmware to confirm it has not been modified or tampered with.
            5. Select Check for Update.
            6. The update location is controlled by the installed firmware. If the firmware or update path is modified, the integrity checks are designed to prevent the altered software from running or accepting an update.
            7. When a new C910E firmware version is available, accept the update.
            8. The pen will now validate the integrity of the new firmware to make sure it is a proper factory-made version.
            9. Wait for the download, installation, and restart process to complete.
            10. After the device restarts, verify that the firmware version matches the intended C910E release.

                                How Updates Are Protected

                                For the C-Pen Exam Reader 3, OTA is the only supported update method.

                                Before an update is installed:

                                • The currently installed firmware is checked for integrity
                                • The update is downloaded from an approved update location
                                • The downloaded firmware package is verified before installation
                                • Only valid, signed C910E firmware can be installed

                                These checks help ensure that only approved software is installed on production devices.

                                After the Update

                                After installing an update:

                                • Confirm the device starts normally
                                • Verify the firmware version identifies the device as C910E
                                • Check that exam-safe restrictions remain active
                                • Confirm that Scan & Read functionality operates correctly
                                • Record the update status if your organisation uses device management records

                                Troubleshooting

                                If an update does not complete successfully:

                                • Ensure the battery charge is above 50%
                                • Verify the device has a stable internet connection
                                • Restart the device and try again
                                • Confirm the update being offered is intended for C910E

                                If the problem persists, contact C-Pen or Scanning Pens Support through the official support contact page.