Who pays for return shipping?

What are my responsibilities when returning goods?

Please keep the goods in your possession and in the same condition as when they were delivered, until we collect them or you return them to us.

You are responsible for the goods until they have been received and signed for at our premises. 

Please note that return shipping costs are your responsibility.

To request a return, you can use either of the following methods:

• Log in to your Scanning Pens account and visit your order history page. Find the relevant order and click the Request a Return button.
• Visit the Contact Us page and select the Order Related email address. Include your sales order number and the reason for the return in your message.

Once we receive your return request, we aim to respond within 1–2 business days. We will then send the returns instructions to you by email. This email will include your RMA number and a Returns label, both of which you will need when preparing your parcel.

How do I pack and send my return?

Once you have received your returns instructions email, follow these steps to send your parcel:

1. Pack all items in their original packaging, including all accessories and documentation.
2. Include the Returns label provided in your returns instructions email.
3. Clearly mark your RMA number on the outside of the parcel. Items returned without an RMA number clearly shown on the outside of the parcel cannot be accepted.
4. Send the parcel using a trackable delivery service. We are unable to take responsibility for any parcels lost in transit.
5. Send your return to the address detailed on the returns documentation provided. Do not send items directly to our warehouse address.