Order queries
- How much does a C-Pen or e-pen cost?
- Do you offer support letter templates?
- Can I speak to a specialist?
- Can I request a quote for my organisation?
- Do you provide training?
- Can I buy C-Pen or e-pen products on Amazon?
- If we have a trial through our school, do we pay return postage?
- How do I check the status of my order?
- Why is the status of my order saying pending approval?
- Can I pay via invoice?
- I don't need to pay tax because I am tax-exempt
- I haven’t received an order confirmation
- I entered the wrong email address
- My order is missing items
- I work for a tax-exempt school. How do I place an order?
- I am in New Zealand. Which Scanning Pens business should I place my order with?
- Do you offer trials for parents?
- Can someone order on behalf of a participant?
NDIS Funding
- How can it be used in therapy?
- Is this product recommended by healthcare professionals?
- Why hasn’t my quote progressed?
- Can you resend a quote?
- Can quotes be updated?
- How long is a quote valid?
- Can you provide a quote for NDIS approval?
- What happens after a trial ends?
- My plan manager hasn’t paid yet. What happens next?
- Can you confirm NDIS payment status?
- Can you resend my NDIS invoice?
- How do I know if my NDIS payment has been received?
- Can you send my NDIS invoice to my plan manager?
- How long does an NDIS order take?
- Do you provide quotes for NDIS plans?
- What information is required to submit an NDIS order?
- Can I use NDIS funding to purchase this product?
- Why hasn’t my NDIS order been processed?
- Why was my NDIS invoice rejected?
- What if my funding is unavailable?
- Can I transfer a pen to another participant?
- Can participant details be updated on an NDIS invoice?
- Can an NDIS invoice be reissued to a different plan manager?
- Can NDIS participants access a trial?
- Who can request a trial?
- Can therapists request a trial for clients?
- Can a trial be extended?
- How do I find out the status of a NDIS order?
- How do I order an NDIS order?